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Center - CENTERS


R1 - Respondent Details
Enter
Respondent's Name: Mr / Ms
Address
Landmark
Phone (Off/Res)


R2 - Mobile No


Good..........! I am from Sixth Sense Research, a market research company. We conduct surveys on different products and services to help companies serve their customers better.
Currently we are doing a study on various beauty products and we are getting views & preferences from outlets like you.
In this regard, I would like to speak to you for a few minutes. Your responses will be analysed on an aggregate level, so I request you be open and frank with your answers.


RQ1 - Provide me the brand name of your business


RQ2 - What is your role in this business?


RQ3 - Are you directly involved in decision-making or influencing decisions regarding beauty & skincare products in your outlet / clinic?


RQ4 - What is the annual turnover of business in INR?


RQ5 - For how long have you/your outlet been dealing in premium skincare/beauty products?


RQ6 - Which of the following beauty/skincare categories do you currently handle/stock?


SECTION B: CATEGORY PERFORMANCE & MARKET DYNAMICS


B1 - How has the premium skincare category performed in your store over the last 12 months? [SINGLE SELECT]


B2 - Which product categories are currently stocked in your store?


B3 - Please rank the TOP 3 product categories by sales volume in your store: [RANK 1-3]
Rank
Cleansers/Face wash
Toners/Essences
Serums
Moisturizers/Creams
Face masks/Sheet masks
Sunscreens
Eye care products
Lip care
Body care
Hair care
Makeup
Others (Specify)


B4 - Which categories are growing fastest in your store? [MULTIPLE SELECT - MAX 3]


B5 - What percentage of your total store revenue comes from skincare products?


SECTION C: BRAND LANDSCAPE & K-BEAUTY PERCEPTION


C1 - Which of these K-beauty brands do you currently stock?


C2 - How do K-beauty products perform compared to other international brands in your store?


C3 - What is the customer awareness level of K-beauty products in your store?


C4 - Rate the following aspects of K-beauty products from your retail experience: [SCALE: 5=Excellent, 4=Good, 3=Average, 2=Below Average, 1=Poor]
5-Excellent 4-Good 3-Average 2-Below Average 1-Poor
Product quality and efficacy
Price points
Profit margins
Packaging and shelf appeal
Customer retention rate
Brand support and marketing
Repurchase rate
Availability and supply consistency


C5 - How interested would you be in stocking a new premium vegan K-beauty brand?


C6 - What would be your PRIMARY reason for interest in a new vegan K-beauty brand?


C7 - Which vegan/clean beauty brands do you currently stock?


C8 - How do vegan/clean beauty products perform in your store?


C9 - Do customers specifically ask for vegan beauty products?


SECTION D: CUSTOMER INSIGHTS & PAIN POINTS


D1 - What are the TOP 3 skincare concerns your customers most frequently ask about?
Rank
Acne/breakouts
Pigmentation/dark spots
Sun protection/tanning
Aging/anti-aging/fine lines
Dryness/dehydration
Sensitivity/stress-induced skin issues
Dullness/uneven skin tone
Large pores
Others (Specify)
Clear


D2 - How do customers typically discover products in your store?


D2a - Please rank top 3 selections
Rank
Staff recommendations
Online research before visit
Social media influence
Friend/family recommendations
In-store browsing/displays
Sampling/trials
Brand reputation/awareness
Price promotions/offers
Others


D3 - What percentage of customers try samples before purchasing premium skincare?


D4 - Average time customers spend evaluating a premium skincare product before purchase:


D5 - What are the BIGGEST barriers preventing customers from purchasing premium skincare in your store? [SELECT - MAX 3]


SECTION E: PRICING & PRODUCT PREFERENCES


E1 - What are the acceptable price ranges for different skincare categories in your store?
Minimum Price (₹) Maximum Price (₹) Best-selling Price Range (₹)
Cleansers
Serums
Moisturizers
Face masks (per unit)
Sunscreens


E2 - How important is brand origin (Korean, French, Indian, etc.) in customer purchase decisions?


E3 - Does "Korean beauty" command a premium over other international brands?


E4 - For a NEW vegan K-beauty brand, what would be an ideal number of SKUs to launch with?


E5 - Which product categories would be MUST-HAVES for a new K-beauty brand launching in your store? [MULTIPLE SELECT - MAX 5]


E6 - What would be the ideal price point distribution for a new brand's product range?


OPERATIONAL CHALLENGES


F1 - What are your BIGGEST challenges in managing the beauty category currently? [MULTIPLE SELECT - SELECT AT LEAST 3]


OPERATIONAL CHALLENGES


F1a - Rank top 3
Rank
Inconsistent brand availability/supply
Low profit margins
Need for constant customer education
Competition from online platforms
High inventory costs
Slow-moving stock
Lack of brand marketing support
High customer return rates
Limited shelf space
Staff training requirements
Others (Specify)


F2 - What is your current average margin on premium skincare products?


SECTION G: PARTNERSHIP EXPECTATIONS


G1 - For a successful partnership with a new K-beauty brand, how important are the following support elements? [SCALE: 5=Extremely Important, 4=Very Important, 3=Moderately Important, 2=Slightly Important, 1=Not Important]
1 2 3 4 5
In-store product demonstrations
Digital marketing campaigns
Influencer partnerships/collaborations
Comprehensive staff training
Exclusive SKUs/limited editions
Generous sampling program
Visual merchandising/display materials
Social media content support
Consumer education workshops
Performance-based incentives
Quick stock replenishment
Flexible return policy


G2 - What margin would you expect from a new premium vegan K-beauty brand?


G3 - What would be a realistic monthly sales target for a new K-beauty brand in the first 3 months?


G4 - What would be a realistic monthly sales target after 6-12 months?


G5 - What payment terms would you prefer?


G6 - What return/exchange policy would you expect for unsold stock?


SECTION H: DIFFERENTIATION & COMPETITIVE POSITIONING


H1 - Rate how the following features would help a new vegan K-beauty brand stand out in your store: [SCALE: 5=Extremely Helpful, 4=Very Helpful, 3=Moderately Helpful, 2=Slightly Helpful, 1=Not Helpful]
1 2 3 4 5
100% vegan certification
Korean ingredients + Indian botanicals (turmeric, lotus)
Multi-step skincare system
Diagnostic-led personalized recommendations
Dermatologically tested formulations
Sustainable/eco-friendly packaging
Cruelty-free certification
Clinical trial results/proof of efficacy
Ayurvedic heritage ingredient fusion
Suitable for Indian skin types/climate


H2 - In your view, what is the SINGLE biggest opportunity for a new vegan K-beauty brand in the Indian market?


H3 - What would be the BIGGEST competitive threat to a new K-beauty brand?


SECTION I: CUSTOMER EXPERIENCE & INNOVATION


I1 - How do you currently help customers evaluate product effectiveness? [MULTIPLE SELECT]


I2 - What percentage of customers return for the same product (repurchase rate)?


I3 - How interested would you be in offering FREE diagnostic services (UV scan, skin analysis) in your store?


I4 - What would be your PRIMARY expectation from offering diagnostic services?


I5 - What concerns would you have about implementing diagnostic tools? [MULTIPLE SELECT - MAX 3]


I6 - How much additional space (sq ft) could you allocate for a diagnostic zone?


SECTION J: MARKETING & COMMUNICATION


J1 - Which marketing messages resonate MOST with your customers?


J1a - Rank top 3
Rank
Natural/plant-based ingredients
Clinically proven results
Vegan and cruelty-free
Suitable for Indian skin/climate
Korean beauty innovation
Dermatologist recommended
Ayurvedic heritage ingredients
Sustainable/eco-friendly
Multi-step skincare routine
Celebrity/influencer endorsed


J2 - Which channels are MOST effective in driving customer traffic to your store? [SELECT AT LEAST 3]


J2a - Rank top 3
Rank
Instagram
Facebook
YouTube beauty influencers
Google search/ads
In-store events/workshops
WhatsApp/community groups
Outdoor advertising
Word of mouth
Email marketing
In-app promotions (Swiggy, Zomato, etc.)
Others


J3 - How important are influencer collaborations in driving sales?


J4 - Have you noticed increased sales after influencer mentions of brands you stock?


SECTION K: BARRIERS & STRATEGIES


K1 - What are potential barriers for a vegan K-beauty brand entering the Indian market? [MULTIPLE SELECT -AT LEAST 3]


K1a - RANK TOP 3
Rank
High price sensitivity
Low awareness of K-beauty
Skepticism about vegan efficacy
Cultural preference for traditional/Ayurvedic
Concern about suitability for Indian skin
Strong competition from established brands
Lack of trust in new brands
Limited understanding of multi-step routines
Distribution and availability challenges
Others (Specify:)


K2 - What strategies would be MOST effective to overcome these barriers? [MULTIPLE SELECT - MAX 3]


SECTION L: OVERALL INTEREST & READINESS


L1 - Overall, how interested are you in partnering with Blue Satchel, a new premium vegan K-beauty brand?


L2 - What THREE factors would make you MOST confident about Blue Satchel's success? [MULTIPLE SELECT - MAX 3]


L3 - How soon would you be ready to onboard a new brand like Blue Satchel?


L4 - Any other suggestions or concerns about the vegan K-beauty opportunity in India?


P1 - Please capture a photograph.


IName - Interviewer's Name


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